Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases of online courses and related Services offered by Mission Tatva through missiontatva.in.

We encourage parents and students to review the course description, schedule, duration and pricing carefully before making a purchase.

1. Cancellation Before Course Commencement

A refund request may be considered if the request is made before the course has commenced, provided the course-specific terms do not state otherwise. Once a course has commenced or substantial course access has been provided, refunds may be subject to the conditions below.

2. Refund Eligibility

A refund may be provided in the following circumstances:

• a. Duplicate PaymentIf the same transaction is successfully charged more than once due to a payment error, the duplicate amount will be refunded.
• b. Payment Successful but Course Not ProvidedIf payment has been successfully completed but Mission Tatva is unable to provide access to the purchased course due to an issue attributable to Mission Tatva, the customer may request a refund.
• c. Significant Technical IssueIf a technical issue attributable to Mission Tatva prevents the student from reasonably accessing or participating in the purchased course and the issue cannot be resolved within a reasonable period, a refund may be considered.
• d. Course Cancellation by Mission TatvaIf Mission Tatva cancels a paid course and does not provide a reasonable alternative arrangement, the affected customer will be eligible for an appropriate refund.

3. Non-Refundable Situations

Generally, refunds will not be provided solely because:

• The student changes their mind after accessing or attending the course;
• The student does not like the course;
• The student does not attend scheduled live classes;
• The student does not complete the course;
• The student fails to participate despite having access to the course; or
• The student/parent does not have the time to attend the course after purchase.

This does not limit any rights available to consumers under applicable law.

4. Refund Request Period

Refund requests should ordinarily be submitted within 7 days of the relevant payment or the start of the course, whichever is earlier, unless a different refund period is specifically stated for the particular course.

Requests should be sent to: help@missiontatva.in

The request should include the purchaser's name, registered email/phone number, course name, payment/transaction details and reason for the request.

5. Subscription Cancellation

For subscription-based Services, cancellation will generally stop future renewals. Unless otherwise stated for a particular subscription, cancellation does not automatically entitle the customer to a refund for a billing period that has already begun. Where auto-renewal is enabled, customers should cancel before the next scheduled billing date to prevent the next charge.

6. Refund Processing

Once a refund is approved, Mission Tatva will initiate the refund through the applicable payment service provider. Refunds will ordinarily be made to the original payment method used for the transaction. The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or payment-service provider. Razorpay's documentation indicates that normal refunds may take approximately 5–7 working days after initiation, although actual timelines can vary.

7. Fraudulent or Unauthorised Transactions

If a transaction appears fraudulent, unauthorised or associated with misuse of our Services, Mission Tatva may investigate the transaction before processing a refund.

8. Changes to This Policy

Mission Tatva may update this Refund & Cancellation Policy from time to time. The updated version will be published on the Website with the revised effective date.

9. Contact